Your order is being shipped from Budapest, Hungary. Please note that potential delays could be due to public holidays or customs. We are not responsible for delays in transit and will not be refunded for delays unless the parcel is deemed as lost in transit.
GLS Group: 1-2 business days
EUR 5,10
Standard shipping. 2-3 business days
EUR 2,80
GLS Group: 2-5 business days
EUR 15 – EUR 23 (based on the country)
Standard shipping: 3-7 business days
EUR 9,50
Standard shipping: 7-21 business days
EUR 27
If your order is taking longer than the estimated time, please double-check the submitted address, check with your local post, and finally, contact us with your inquiry.
Email: hello@withinthejourney.co
We will reply within 1-3 business days.
If you are experiencing issues with the customs in your country, please contact us at hello@withinthejourney.co so that we can help you receive your order as quickly as possible.
Please be aware that taxes and duties may be charged for international shipments. All applicable customs and import duties and fees, taxes, and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
If an item arrived damaged in transit, you are eligible for a free replacement or a partial refund of item cost (refund amount depends on severity of damage). Please email a photo of damage, order number and/or receipt to hello@withinthejourney.co If you would like a replacement, you will be asked to cover the shipping fees.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For any questions or concerns contact us at hello@withinthejourney.co
Thank you!
